A reply normally comes within one business day. To make that first reply useful rather than a round of questions, include the destinations you care about and the volume you expect — users or cards per month. With those two facts we can usually come back with real numbers instead of a brochure.
All four channels land with the same small commercial team. Nothing is routed to a call centre.
The fastest channel by a wide margin for activation issues and anything live. Send the ICCID or the order reference with your first message and we can start immediately.
Best for rate cards, NDAs, compliance questions and anything you need in writing. Attachments and longer requirements are fine here.
Widely used by partners across Greater China, Japan and Korea. Mention your company name when you add us, otherwise the request may not be accepted.
We are based in Hong Kong, so all hours are Hong Kong time (UTC+8). Messages that arrive outside these hours are read the next working morning.
They are genuinely different routes, and choosing the right one saves you a week.
Use this when the project is still a discussion. You describe the destinations, the volume range and the commercial model you have in mind; we check network availability, price it properly and send you a written quotation you can take to your finance team.
Use this when you already know roughly what you need. Configure a pilot or a first production order in the order builder — destinations, bundle size, eSIM or physical card, branding — and get a costed summary you can download, print and circulate.
If your first message covers these six points, we can usually come back with a usable number instead of asking you to fill in a form.
New destinations, new network partners and platform releases are announced on our channels first — including the markets where a new operator changes the rate on an existing route.
Only the channels we actually run are shown. If a platform is missing here, we are not on it yet rather than the link being broken.
Write to us in whichever of these you are most comfortable with. Commercial and technical support is handled in all five.
Partner agreements and legal documents are issued in English. The FAQ on this site is published in seven languages — the five above plus French and Spanish.
Most first questions — how provisioning works, what happens when a profile fails, how SIM registration rules affect data-only travel plans, and how settlement is handled — are already written up in detail.
